Refund policy

Last updated: May 20, 2026

This Return & Refund Policy applies to all products purchased through barkbuddys.us. We are committed to ensuring your satisfaction with every purchase.

1. Return Window
We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, clean, and in the same condition that you received it, with original packaging and tags attached.

  • Hygiene & Usage Note: For hygiene and safety reasons, pet beds, grooming products, feeding accessories, and other pet-contact items cannot be returned if used, opened, washed, or damaged.

  • You must provide a receipt or proof of purchase.

  • Non-returnable items: Gift cards, clearance items, personalized/customized pet products, and downloadable products.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process
To start a return, please follow these steps:

Step 1: Contact our support team at support@barkbuddys.us with your order number and photos of the item's current condition.
Step 2: If your return is accepted, we will send you return instructions and the appropriate return address.
Step 3: Pack the items securely and send them back according to the provided instructions.

4. Return Shipping Fee & Restocking Fee

Defective/Damaged Products: If the product arrives damaged, defective, or incorrect, we will cover the return shipping cost.

Customer Remorse: If you ordered the wrong item or no longer want the product, the customer is responsible for return shipping costs.

Restocking Fee: We do not charge any restocking fee on approved returns.

5. Return Address
Please do not send your purchase back to the manufacturer. Returns should be sent to our registered facility:

71 Aldbanks, Dunstable LU6 1AH, United Kingdom

6. Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

7. Exchanges
The fastest way to receive a replacement item is to return the original item first. Once the return is approved, you may place a new order for the desired product.

8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:

Operator: BarkBuddys
Email: support@barkbuddys.us
Phone: +44 07917753981
Address: 71 Aldbanks, Dunstable LU6 1AH, United Kingdom
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)